Return and Cancellation
. GENERAL
1.1.Ondoorfresh Export India Limited,
having its registered office 1/219 VibhavKhandGomtiNagerLucknow Uttar Pradesh
India (“Ondoor”, “we”, ) is managing and operating the mobile
application/website and tablet applications available at Ondoormart.in (collectively
referred to as “OndoorMart”, “Website”, “App”), which
inter alia facilitate the sale and purchase of products and services listed and
sold (“Product(s)”) on the Website. The term (“User” or “Users”
or “you” or “ your”) means any individual which uses,
accesses or, browses the Website and/or purchases the Products on the Website.
1.2. We aim to provide the best User
experience to our Users beginning from placing an order to initiating a
cancellation/return/refund. While transacting on OndoorMart, you can expect a
hassle-free experience in returning, cancelling the Products that you have
ordered/booked and can rely on us as your preferred shopping destination
1.3. The ‘Terms and Conditions’ published
on OndoorMart shall be read by reference here. This cancellation, return, and
refund policy (“Policy”), together with the Terms and Conditions sets
out Ondoorfresh Export India Limited’s procedures and policies in accepting: (a)
cancellation, (b) return, and (c) refund thereof. Any cancellation or refund of
Products by you are subject to the terms and conditions set out under this
Policy.
2. APPLICABILITY
OF POLICY
2.1. By using OndoorMart and/or initiating
a request for purchase of Product(s) on the OndoorMart, you agree to be bound
by the terms contained in this Policy. If you do not agree to the terms
contained in this Policy, you are advised not to transact on OndoorMart. Please
note that, we may from time to time change the terms of the Policy. Every time
you wish to use OndoorMart, please check the Policy to ensure you understand
the terms and conditions that apply at that time.
3. TERMS
OF RETURN AND REFUND
3.1. You may initiate return of Products
within the timelines and as per the terms stipulated under Annexure (refer
to the table provided at the end of this Policy) of this Policy. We would
accept the request for return of such Product subject to the terms of this
Policy. Ondoorfresh Export India Limited will not process return if you have placed the
order for a wrong Product model, colour or incorrect Product
3.2. All our packages come with tamper
proof packaging. Please ensure that you do not accept packages where the seal
is tampered/and or outer package is damaged. Acceptance of a tamperedor a
damaged package will automatically disqualify you from any return claims for
physically damaged/defective Products, incorrect Product, or missing
accessories.
3.3. You may register a complaint or
request for return through OndoorMart. To register a compliant or initiate
return, please go to ‘Orders’ section and select ‘Return’ tab and then select
‘Still need help’ at the bottom of the page. You may select the option from the
drop down menu to log the complaint or contact us via e-mail/ call/ chat with
us. To initiate return, you are required to select ‘log a complaint’ and
provide the necessary details about the shipment and order, provide the details
of the issue, if any, and request for return. For quality purposes, we may also
require you to provide images of the Product sought to be returned. The
‘return’ tab shall be available only during the duration of the return window.
In case of any complain or concern that may arise after the closure of the
return window, you may contact the customer care
3.4. If you have received any Product
which is eligible for return in terms of this Policy, we suggest you to
immediately register a request in this regard on the OndoorMart. We will in our
sole discretion verify if: (a) the defects and damages in the Products or the
non-compliances claimed in such Products are acceptable by us, or (b) such
defects, damages or non-compliances are due to our default, and will
accordingly post verification, accept or reject the request for return. For
such verification, we may request you to send us images/video maximum upto 60
seconds or 2MB of the damaged or defective Product received, Product packaging
images, and/or our personnel to schedule a visit to assess the damage or defect
in the Product. Further, to the assessment of the damage or the concern
reported in the return request, Ondoorfresh Export India Limited may in its
sole discretion resolve the issue subject to the assessment report, in a manner
as it may deem fit
3.5. Please be informed that when you opt
to return the Products, upon our verification of the Products and the documents
relating thereto, the refund amount for such Products which are eligible for
return as per the terms of this Policy will be processed within a period of
1(one) business day from the date of us verifying the defect or the
non-compliance in the Product. Your refund will be processed only when the
conditions as may be stipulated by Ondoorfresh Export India Limited are fulfilled. The refund amount will be
credited to the original payment mode opted by you or in your wallet associated
with the OndoorMart (“Wallet”) eligible for Wallet refund, as may be
chosen by you. You acknowledge that after initiation of refund, it may take
additional time for your refund to reflect in your account which is subject to
your financial institution or payment solution provider terms and conditions.
3.6. Please be informed that for Products,
for which you had opted for ‘Cash on Delivery‘, as a payment option, you will
receive refunds in your bank account (as per the bank account details provided
by you to us) in case the Product is purchased from a third-party seller made
available. However, if the Sale was consummated by Ondoorfresh Export India
Limited, you will receive your refund in your Wallet. We do not make any cash
refunds.
3.7.
The amount claimed as refund will be refunded to you within 15(fifteen) working
days depending upon the mode of payment chosen by you. Sometimes banks or
financial intermediaries take a longer time to process the refund request.
However, if the refund does not happen by the date advised, you may contact us,
and we will gladly help you.
4. TERMS
OF CANCELLATION
4.1.
You can cancel the order prior to the dispatch of Product by Ondoorfresh Export
India Limited or the seller. The order cannot be cancelled once the dispatch
has been initiated.
4.2.
The request for cancellation of the order can be made by cancelling the order
from ‘My Orders’ section by using the order tracking number, or by calling our
customer care number, or any other method, as may be intimated by Ondoorfresh
Export India Limited to you from time to
time.
4.3.
On the receipt of order cancellation request, your order will be cancelled with
immediate effect, and the refund process will be initiated within 24 hours of
confirmation of cancellation.
5. CUSTOMER
SUPPORT TEAM
For
any feedback, concern or query, you may please reach out to us on the below
contact details:
Write
to us on: cs@ondoormart.in
Call
us at: 1800-889-1090
ANNEXURE A – RETURN
TIMELINE AND CONDITIONS
|
Category |
Return
Policy |
|
Staples
( Atta, Flours &Sooji, Dals& Pulses, Rice & Rice
Products, Edible Oils, Masalas & Spices, Salt, Sugar &Jaggery, Soya
Products, Wheat & Other Grains, Dry Fruits & Nuts ) |
Non-Returnable Products under this category are
non-returnable due to consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality, freshness or physical
condition of the Product delivered, you may return the Product on door-step
delivery for the abovementioned reasons. Raising a request for refund beyond 24
hours of order delivery will result in your refund request |
|
Dairy
& Bakery ( Dairy, Toast &Khari, Breads and Buns,
Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer& Tofu ) |
Non-Returnable Products under this category are
non-returnable due to consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality, freshness or physical
condition of the Product delivered, you may return the Product on door-step
delivery for the abovementioned reasons. Raising a request for refund beyond 24
hours of order delivery will result in your refund request |
|
Fruit
& Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs &
Seasonings, Exotic Fruits & Vegetables |
Non-Returnable Products under this category are
non-returnable due to consumable nature of the Products. However, in an
unlikely event of you having concerns with the wrong Product delivered,
quality, freshness or physical condition of the Product delivered, you may
return the Product on door-step delivery for the abovementioned reasons. Raising a request for refund beyond 24
hours of order delivery will result in your refund request |
|
Home
& Kitchen ( Pooja Needs, Electrical, Mops, Brushes & Scrubs,
Furnishing, Stationery, Toys, Games & Fitness, Kitchenware Dining ) |
7 days Returnable You may return the Product if it is
damaged, defective or is not in working condition, or if parts of the Product
or accessory is missing, or are different from what was ordered basis the
Product description displayed on OndoorMart. In addition to the abovementioned
conditions, we will accept the return if you keep the Products in its
original condition, along with brand outer box, MRP tags attached, user
manual, warranty cards, and original accessories in manufacturer packaging
for a successful return pick-up. |
|
Disposable
( Plates &Glasses, Kitchen & Toilet Rolls, Paper Tissues
& Napkins ) |
Non-Returnable Products under this category are
non-returnable due to consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality, freshness or physical
condition of the Product delivered, you may return the Product on door-step
delivery for the abovementioned reasons.Raising a request for refund beyond
24 hours of order delivery will result in your refund request being rejected. |
|
Snacks
( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast
Cereals, Snacks &Namkeen, Chocolates & Candies, Ready To Cook &
Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets
Pickles & Chutney, Extracts &Flavouring ) |
Non- Returnable Products under this category are
non-returnable due to consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality, freshness or physical
condition of the Product delivered, you may return the Product on door-step
delivery for the abovementioned reasons. Raising a request for refund beyond 24
hours of order delivery will result in your refund request being rejected. |
|
Beverages
( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink |
Non-Returnable Products under this category are
non-returnable due to consumable nature of the Products. However, in an
unlikely event of you having concerns with the quality, freshness or physical
condition of the Product delivered, you may return the Product on door-step
delivery for the |
|
Personal
Care ( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body
Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics
and Beauty Products, Deodrants& Fragrances, Health & Wellness,
Grooming Tools and Accessories ) |
Non-Returnable Products under this category are
non-returnable due to hygiene/ personal care/wellness, and consumable nature
of the Product. However, in an unlikely event of you having concerns with the
quality, freshness or physical condition of the Product delivered, you may
return the Product on door-step delivery for the abovementioned reasons. Raising a request for refund beyond 24
hours of order delivery will result in your refund request being rejected. |
|
Home
Care (Detergents, Dishwash, All Purpose Cleaners, Fresheners
& Repellents ) |
Non-Returnable Products under this category are
non-returnable due to hygiene/ personal care/wellness, and consumable nature
of the Product. However, in an unlikely event of you having concerns with the
quality, freshness or physical condition of the Product delivered, you may
return the Product on door-step delivery for the abovementioned reasons. Raising a request for refund beyond 24
hours of order delivery will result in your refund request being rejected. |
|
Sports,
Toys, and Luggage – Outdoor games – Holicolours, Holi
accessories |
Non- Returnable Products under this category are
non-returnable due to consumable nature of the Products. However, in the rare
event if you receive a Product which is damaged, defective, having a missing
part or are different from what was ordered basis the Product description
displayed on OndoorMart, you may return the Product on door-step delivery for
the abovementioned reasons. In case you receive a Product, which is
damaged, defective, having a missing part or are different from what was
ordered basis the Product description displayed on OndoorMart, you may
contact OndoorMart customer care for initiating refund process within 72
hours of the delivery of the Product. Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging to enable us to ascertain the
damage and process the refund. In case the Product is accepted where the
package is tampered or the box is damaged, it will automatically disqualify
you from any return claims for physically damaged/defective Products,
incorrect Product, or missing |
|
Handloom
& Handicraft- Home & Kitchen (Bedsheets, Towels,
Blankets, Quilts, Dohars, Curtains, cushion covers, mats, Vases, Wall Decor,
Table & Kitchen Linens, containers etc. ) |
7 days Returnable You may return the Product if it is
damaged, defective or is not in working condition, or if parts of the Product
or accessory is missing, or if the Product delivered is different from what
was ordered. Return of Products on the ground of :‘Items not described as
depicted’ is not allowed as these are authentic handmade Products and can
vary from Product to Product. Product may have colour variations &
imperfections inherent to handcrafted products which add to its beauty &
charm In addition to the abovementioned
conditions, we will accept the return if you keep the Products in its
original condition, along with brand outer box, MRP tags attached, user
manual, warranty cards, and original accessories in manufacturer packaging
for a successful |
|
Mom
& Baby Care (Baby Grooming, Baby Bath & Hygiene, Baby Food
& Formula, Diapers & Wipes, Feeding, Baby Health & Wellness ) |
Non- Returnable Products under this category are
non-returnable due to hygiene/personal care/wellness, and consumablehaving
concerns with the quality, freshness or physical condition of the Product
delivered, you may return the Product on door-step delivery for the
abovementioned reasons. Raising a request for refund beyond 24
hours of order delivery will result in your refund request being rejected |
|
Mom
& Baby Care (Baby Gear, Baby Bedding Sets & Pillows, Baby
Furnishing, Baby Furniture, Child Proof & Safety, Baby Toys, Mom &
Maternity) |
7 days Returnable You may return the Product if it is
damaged, defective or is not in working condition, or if parts of the Product
or accessory is missing, or are different from what was ordered basis the
Product description displayed on OndoorMart.In addition to the abovementioned
conditions, we will accept the return if you keep the Products in its
original condition, along with brand outer box, MRP tags attached, user
manual, warranty cards, and original accessories in manufacturer packaging
for a successful |
|
Men,
Women, Boys, Girls, Junior Boys, Junior Girls, Infants ( Clothing
Accessories, Western Wear, Ethnic Wear, Fusion Wear, Night & Lounge Wear,
Maternity ) |
10
days Returnable You may return the Product if there is
size issue, fit issue, colour issue, manufacturing defects, shrinkage in
fabric, colour bleeding, and bubbling. You can return the Product provided that
the Product is unused/unwashed, price tag /bar code is intact and not
altered, and the Product is not altered. Further, there should not be any
strong odour /foul smell/perfume/stain on the Product. In addition to the
abovementioned, we will accept the return if you keep the Products in its
original condition, along with brand outer box, and MRP tags attached. |
|
Handloom
& Handicraft ( Apparel- Sarees, Dress material, dupattas, Stoles
& Scarves etc; Footwear- Juttis&Mojris, Sandal & Shoes etc ) |
7
days Returnable You may return the Product if there is
size issue, fit issue, colour issue, manufacturing defects, shrinkage in
fabric, and bubbling or if the Product delivered is different from what was
ordered. Return of Products on the ground of :
‘Items not described as depicted’ is not allowed as these are authentic
handmade Products and can vary from Product to Product. Characteristic
imperfections associated with hand-printed, hand-woven pieces like unevenness
in selvedge and weave could be expected and colours may fade/bleed due to the
traditional dyeing method employed. You can return the Product provided that
the Product is unused/ unwashed, price tag /bar code is intact and not
altered, the Product is not altered (unless proven vendor defect), and
exchange is initiated against the order under which it was bought and from
same account. Further, there should not be any strong odor /foul
smell/perfume/stain on the Product.
|
|
Belts,
Wallet, Handbags, Bags, Travel Luggage |
10
days Returnable You may return the Product if it is
damaged, defective or is not in working condition, or if parts of the Product
or accessory is missing, or are different from what was ordered basis the
Product description displayed on OndoorMart. You can return the Product provided that
the Product is unused/ unwashed, price tag /bar code is intact and not
altered. Further, there should not be any strong odour /foul
smell/perfume/stain on the Product. In addition to the abovementioned, we will
accept the return if you keep the Products in its original condition |
|
Lingerie,
innerwear, and swimwear; Cosmetics; Socks and stockings; Hair Accessories |
Non- Returnable Products under this category are
non-returnable due to hygiene/ personal care/wellness nature of the Product.
However, in an unlikely event of you having concerns with the quality or
physical condition of the Product delivered, you may return the Product on
door-step delivery for the abovementioned reasons.Raising a request for refund
beyond 24 hours of order delivery will result in your refund request being |
|
Footwear
(Men, Women, Kids and Infants) |
10 days Returnable You may return the Product due to size
issue, fit issue, colour issue, manufacturing defects or are different from
what was ordered basis the product description displayed on OndoorMart. You can return if the Product is unused/
unwashed, and price tag / bar code is intact. Further, there should not be
any strong odour /foul smell/perfume/stain on the Product. In addition to the abovementioned, we
will accept the return if you keep the Products in its original condition,
along with brand outer box, MRP tags attached, user manual, warranty cards,
warranty certificate and original accessories in manufacturer packaging for a
successful |
|
Watches |
10 Days Returnable This Product is eligible for return
within 7 (seven) days of delivery. You may request return of the Product if
it is damaged, defective or if parts of the Product or accessory is missing,
or are different from what was ordered basis the Product description
displayed on OndoorMart. Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. All the protective coverage of the watch must also be intact. We may contact you to ascertain the
damage or defect in the Product prior to issuing refund. |
|
Watch
Straps & Bands |
10 Days Returnable This Product is eligible for return
within 7 (seven) days of delivery. You may request return of the Product if
it is damaged, defective or if parts of the Product or accessory is missing,
or are different from what was ordered basis the Product description
displayed on OndoorMart. Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. All the protective coverage of the watch must also be intact. We may contact you to ascertain the damage
or defect in the Product prior to issuing refund. |
|
Sunglass |
7 Days Returnable This Product is eligible for return
within 7 (seven) days of delivery. You may request return of the Product if
it is damaged, defective or if parts of the Product or accessory is missing,
or are different from what was ordered basis the Product description
displayed on OndoorMart. In addition to the abovementioned
conditions, we will accept the return if you keep the Product in its original
condition, along with brand outer box, MRP tags attached, user manual,
warranty cards, and original accessories in manufacturer packaging for a
successful return pick-up.We may contact you to ascertain the damage or
defect in the Product prior to issuing refund. |
|
Frames,
Cases (Eyewear) |
10 Days Returnable This Product is eligible for return
within 10 (Ten) days of delivery. You may request return of the Product if it
is damaged, defective or if parts of the product or accessory is missing, or
are different from what was ordered basis the product description displayed
on OndoorMart. In addition to the abovementioned
conditions, we will accept the return if you keep the Products in its
original condition, along with brand outer box, MRP tags attached, user
manual, warranty cards, and original accessories in manufacturer packaging
for a successful return pick-up. We may contact you to ascertain the
damage or defect in the Product prior to issuing refund. |
|
Sunglass |
10 Days Returnable This Product is eligible for return
within 10 (ten) days of delivery. You may request return of the Product if it
is damaged, defective or if parts of the Product or accessory is missing, or
are different from what was ordered basis the Product description displayed
on OndoorMart. In addition to the abovementioned conditions,
we will accept the return if you keep the Product in its original condition,
along with brand outer box, MRP tags attached, user manual, warranty cards,
and original accessories in manufacturer packaging for a successful return
pick-up. We may contact you to ascertain the
damage or defect in the Product prior to issuing refund. |
|
Fashion
Jewellery |
7 days Returnable The Products under this category are
returnable within 7 days from the date of delivery. We will accept the return if you keep
the Products in its original condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, warranty certificate and original
accessories in manufacturer packaging for a successful return pick-up. |
|
Electronics
(Mobiles & Tablets, Home Appliances, Computers, Printers and IT,
Kitchen Appliances, Smartwatches, Fitness Bands, Smart Wearables, Audio,
Telephone sets, musical instrument, peripherals, photography devices, storage
devices, power devices, entertainment promotion devices, or lighting products
and Accessories, Office appliances) |
7 days Returnable (T&C Apply) The Products under this category,
mobiles, tablets, wireless phones, audio enhancement, small domestic
appliances, smartwatches, laptops, power, musical instrument, peripherals,
photography devices, storage devices, power devices, entertainment promotion
devices, or lighting products, (any item which you can install without the
assistance of a technician) delivered has any physical damage, have a missing
part or are different from what was ordered basis the Product description on
OndoorMart, you are required to contact OndoorMart customer care to intimate
of any physical damage, missing or wrong product etc., within 24 hours of
delivery. For such Products reported, return will only be processed, if the
Product is not found to be activated and may be subjected to verification as per
the terms of this Policy. The Products under this category are
returnable within 7 (seven) days from date of delivery only if they is defect
or is dead on arrival. You are required to contact OndoorMart customer care
to intimate about any defect or non-functionality condition of the Product
i.e., if the Product delivered is dead on arrival (DOA). Product being
reported under defective/DOA cases, the return will be processed subject to
verification as per the terms of this Policy. However, for brands such as
Apple, Samsung, MI, POCO, Xiaomi, Redmi, Oppo, VIVO, OnePlus, Tecno, Infinix,
Lenovo, Acer, HP, Epson, Dell, Asus, and Fossil you have to directly contact
to the Brand Customer Care which may be found on the relevant brand website.
Incase of any further assistance required, please contact the OndoorMart
customer care within 5 (five) days of delivery. In case of any issue arising after 7
(seven) days of delivery users may contact the manufacturer directly under
the Product warranty provided by the manufacturer (as applicable). Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. In case the Product is accepted where the package is tampered or the
box is damaged, it will automatically disqualify you from any return claims
for physically damaged/defective Products, incorrect Product, or missing
accessories. You should make sure that you erase
any/all personal information from an electronic device that stores any
personal information, prior to returning to us. Ondoorfresh Export India
Limited shall not be liable for any misuse or loss or theft of such
information. |
|
Electronics
(Televisions, Large Appliances like Air Coolers, Air Conditioner,
Refrigerator, Washing Machine, Dishwasher, Microwave.) |
7 days Returnable (T&C Apply) The Products under this category, air
conditioners, televisions, water purifiers, refrigerators, convection
microwave or washing machine (any item which requires installation/
demonstration by an authorised technician), you are required to contact
OndoorMart customer care to intimate about any damage, defect or
non-functionality condition of the Product i.e., if the Product delivered is
dead on arrival (DOA) within 7 (seven) days of delivery*. Product being
reported under damage, and defective/DOA cases, the return will be processed
subject to verification as per the terms of this Policy. However, for brands
such as Apple, Samsung, MI, Xiaomi, and OnePlus, you have to directly contact
to the Brand Customer Care which may be found on the relevant brand website.
Incase of any further assistance required, please contact the OndoorMart
customer care within 7 (seven) days of delivery. You
shall have the option to contact the brand or the seller directly or OndoorMart
shall arrange for a visitdefect and accordingly initiate the return. *Products will not be eligible for
returns if they are installed by a third-party technician not assigned by
OndoorMart. Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. In case the Product is accepted where the package is tampered or the
box is damaged, it will automatically disqualify you from any return claims
for physically damaged/defective Products, incorrect Product, or missing
accessories. |
|
Electronics
- Personal Care & Grooming - Oral care (Power Toothbrushes, Water Flossers
and Accessories); Grooming (shavers, trimmer, epilator); Audio (in
ear-earphones/ ear-bud) |
Non-Returnable Products under this category are
non-returnable due to hygiene/ personal care/wellness, and consumable nature
of the Product. In the rare event you receive a damaged,
defective, have a missing part or are different Product from what was ordered
basis the Product description on OndoorMart, you may return the Product on
door-step delivery for the abovementioned reasons. In case you receive a Product, which is
damaged or defective or is different from what was ordered basis the Product
description provided on OndoorMart, you may contact OndoorMart customer care
for initiating refund process within 24 hours of the delivery of the Product.
We may ascertain the damage or defect in the Product prior to processing the
refund. Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging to enable us to ascertain the
damage and process the refund. In case the Product is accepted where the
package is tampered or the box is damaged, it will automatically disqualify
you from any return claims for physically damaged/defective Products,
incorrect Product, or missing accessories |
|
Electronics
– Games – (Gaming Consoles, Gaming Controllers, Gaming Accessories, VR
Gaming) |
05
days Returnable (T&C Apply) The Products under this category are
returnable within 5 (five) days from date of delivery only if they are damaged,
defective, have a missing part or are different from what was ordered basis
the Product description on OndoorMart. In addition to the abovementioned
conditions, we will only accept and process the return request if you keep
the Products in its original condition, along with brand outer box, MRP tags
attached, user manual, warranty cards, and original accessories in the
manufacturer packaging for a successful return pick-up. In case of any issue arising after 5
(five) days of delivery, users may contact the manufacturer directly under
the Product warranty provided by the manufacturer (as applicable). We may contact you to ascertain the
damage or defect in the Product prior to issuing refund. |
|
Electronics
– Games – (Gaming Titles, Online Gaming, Skins/ Thumbgrip/ Consumables) |
Non- Returnable Products under this category are
non-returnable and non-refundable. In the rare event if you receive a
damaged, defective, having a missing part or are different from what was ordered
basis the Product description displayed on OndoorMart, you may return the
Product on door-step delivery for the above mentioned reasons. In case you receive a Product, which is
damaged, defective, having a missing part or are different from what was ordered
basis the Product description displayed on OndoorMart, you may contact OndoorMart
customer care for initiating refund process within 24 hours of the delivery
of the Product. We may ascertain the damage or defect in the Product prior to
processing your request.Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging to enable us to ascertain the damage
and process the refund. In case the Product is accepted where the package is
tampered or the box is damaged, it will automatically disqualify you from any
return claims for physically damaged/defective Products, incorrect Product,
or missing |
|
Furniture (Bedroom, Living, Dining,
Outdoor, Indoor) |
Non-Returnable The Products under this category are
non-returnable. However, in the rare event if the
Product is damaged or defective or not in working condition or has missing
part or both the Product and shipping package is damaged or different from
what was ordered basis the Product description provided on OndoorMart, you are
required to contact OndoorMart customer care to intimate any damage or defect
or missing part or difference in the Product basis the description provided
on OndoorMart, within 7 (seven) days of delivery. In any case, the return shall be
initiated only when the Product is not used, and is cleaned, not altered or
tampered by you. The Product should not have any foul odour, stains, dents,
scratches, tears or damages unless otherwise delivered in such a condition. In addition to the abovementioned
conditions, we will accept the return if you keep the Product in its original
condition, along with brand outer box, price/brand tags attached, user
manual, warranty cards, and original accessories in manufacturer packaging
for a successful return pick-up. For Products wherein installation or
assembly services is provided by the seller or the brand, the installation
must be done by such seller or the brand or the agent authorised by the
seller or the brand. Any damage caused to the Product post-delivery due to
wrong handling or assembly by you or third party not authorised by the seller
or the brand, would render the Product ineligible for return, replacement or
warranty. In case of any issue arising after 7
days of delivery users may contact the manufacturer directly under |
|
Packaging supplies, Kitchen & Bath
Fixtures, Building Supplies (Gating & Railing, Tiles), Paint &
Primer, Hardware & Plumbing (Adhesives & Sealers, Drain Cleaning
Equipment) |
Non-returnableProducts
under this category are non-returnable due to hygiene/ personal
care/wellness, and consumable nature. In the rare event you receive a
damaged, defective or different Product, you may return the Product on
door-step delivery for the abovementioned reasons.Raising a request for
refund beyond 24 hours of order delivery will result in your refund request
being rejected |
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Contact Info
- 1/219-A Vibhav Khand Gomti Nagar Lucknow-226010
- 1800-889-1090
- support@ondoorfresh.com